FAQ's
| Notice given | Amount you must pay |
|---|---|
| 15 days or more | No Refund on initial booking deposit |
| 2-14 days | 70% of the full Booking cost will be charged |
| Less than 48Hrs or No-Show – | Full Booking Cost will be charged |
Keystone House offers a kitchen facility where you can prepare your own breakfast which is included in the price of your room. Tea, coffee, toast and jam are complimentary. There are also many local coffee shops and cafes situated near by.
Bed linen (sheets, duvet covers & pillowcases) are included in the price. Towels are available at reception for a small extra charge (£5).
Hair dryers can be borrowed from reception free of charge. Hairdryers are also available in the shower facilities on the first floor.
Lockers are available in all dorm rooms free of charge. All you need is a padlock or you can purchase one at reception.
Keystone House is equipped with three-pin UK plugs. International adaptors can be purchased at our reception for £5.
Upon arrival full payment is required. We accept all major credit or debit cards as method of payment. We cannot accept American Express credit cards, Euros or any other currencies for payment.
If in the event a guest loses their room key a charge of £12 will be applied.
For your convenience Keystone House Reception is open 24/7. Our friendly staff are always happy to help with any questions or directions.
Check in starts at 2pm and check out is at 10 am. If you would like to sleep in a late check out at 12pm can be purchased at reception for £5 per person.
Parents or guardians and family members with children under 18 have to book the whole room. Minors under the age of 18 have to be accompanied by an adult guardian or parent and they cannot stay in a dorm room.
Secure luggage storage is available free of charge before check in. After check out storage is subject to availability, and fees of £5.00 per item per day apply. For the welfare of our guests we have tightened security measures and all luggage storage is subject to inspection and availability. All luggage needs to be collected before 12pm on the same day.
Keystone House reserves the right to open any package or item left in our possession and have it inspected by authorities if required to do so. Items held in our facility will only be released to the person who we can identify as having left it in our possession or someone in possession of the storage receipt. Keystone does not accept any liability for any single item of greater value than £50 per individual item or £150 for any single claim.
Keystone House reserves the right to refuse luggage storage.
When you enter the building you will need to present your key fob to the panel adjacent to the door by the main reception. The key fob will allow you access for 24 hours of the day for the duration of your stay.
Keystone House cannot accept pets. Failure to comply with these terms lead to termination of the booking and room charges for the first night of accommodation will apply.
Arrival
When you arrive at Keystone it is important you make yourself familiar with the fire exits and procedures of the building, which can be found on the walls by every exit.
Smoking & Fire
Is not permitted anywhere in the building itself according to UK law. Please ensure you are careful with any lighting equipment e.g. matches and be vigilant to ensure that fire doors remain shut and any damaged electrical equipment or fire risks are reported immediately.
Alarm
You can activate the alarm by pushing the buttons on fire exits. If you hear an alarm, please vacate the building immediately. You do not need your key fobs as there are door release buttons on every fire exit (these will also activate the alarm). Our meeting point is top end of Omega Place. Do not stop to collect any personal belongings except something to keep you warm where necessary and or practical (i.e. on the way out only). Once out of the building do not re-enter under any circumstances until instructed to do by the management of the building. Please also do not wander off as we need to know you have left the building in our ‘roll call’. If you know someone is stuck in the building, advise the management immediately. There is a fire alarm test carried out every Tuesday at 11 am.
Please be aware of the individual room types available at Keystone Hostel:
Rooms labelled BASIC are in our LU section of the Hostel and have NO WINDOWS.
Rooms labelled Private en-suite Standard or Double bed en-suite Deluxe are inner cabin rooms an have NO WINDOWS.
If you are booking one of our popular LU Rooms, your attention is drawn to the fact these rooms are at basement level with no windows and some environmental noise from the nearby underground lines. The rooms benefit from having close proximity to multiple shower and toilet facilities but please ensure you are comfortable with the layout of these rooms before bookings.
For a complete listing of events during your stay please visit:
www.visitlondon.com/things-to-do/whats-on
- London has some great Museums and galleries like The Natural History Museum, Tate Modern , Science Museum and The British Museum. The admission is Free and makes for a great day out!
- Come to Camden Market and lose yourself wandering the curious cobbled pathways. Each one rich with history, lined with an assortment of over 700 independent market stalls, open 7 days! Just take the Northern line from Kings Cross to Camden Town in 10 mins!
- The Popular London Eye attraction is situated on the south bank opposite the Houses of Parliament prices start from £19.35
- Take the high speed train from St Pancras to Canterbury in less than an hour, visit the quaint little shops, cobbled streets or marvel the architecture of the historic Cathedral.
- Harrods in Knightsbridge is a must see, with over 7 floors, 330 departments and 27 eateries it’s not for the faint hearted!
- For a luxury splurge London’s famous Bond Street is home to some of the world’s most prestigious retailers including Chanel, Jimmy Choo , Louis Vuitton and Tiffany & Co!
Getting around London from the Keystone House couldn’t be easier!
King’s Cross St Pancras links six London Underground lines with two national mainline train stations and international high speed rail.
Pick up a Visitor Oyster Card , it’s a pay-as-you-go smartcard which can be used to pay for all public transport in London. This also has some great discounts at top London retailers, 20% off food and drink at Planet Hollywood, 2-4-1 entry to west end shows and many more!
KEYSTONE-HOUSE CHARITY LINKS
Keystone House Hostel supports Team Margot’s charity and has a double en-suite room fully decorated with information on the cause, proceeds from the booking of this room go directly to helping Team Margot in their quest to help raise awareness of the benefits of stem cell donation. To date Keystone House has helped raise over £2,000 for this very worthy cause.
In 2013, 14-month-old Margot Martini was diagnosed with blood cancer and required a bone marrow transplant (also known as a stem cell transplant) to stand the best chance of survival.
Margot eventually found a “suitable” donor match and received her bone marrow transplant in February 2014. Unfortunately, Margot’s Leukaemia was extremely aggressive. She relapsed during that summer and passed away, aged 2 years and 2 months, on the 27 October 2014.