FAQ

(Frequently Asked Questions)

Breakfast

Keystone House Hostel offers a kitchen facility where you can prepare your own breakfast that is included in the price of your room. There are also much local coffees situated nearby.

Linen, Sleeping Bags and Towels

Bed linen (sheets, duvet covers & pillowcases) are included in the price. Towels are available at reception for a small extra charge (£5).

London Underground (LU) Rooms

If you are booking one of our popular LU Rooms, your attention is drawn to the fact these rooms are at basement level with no windows and some environmental noise from the nearby underground lines. The rooms benefit from having close proximity to multiple shower and toilet facilities but please ensure you are comfortable with the layout of these rooms before bookings.

Hair Dryers

Hair dryers can be borrowed from reception free of charge.

Lockers

Lockers are available in all dorm rooms free of charge. All you need is a padlock or you can purchase one at reception. There are also safe deposit boxes in reception available for £2 a day.

Adaptors

Keystone House is equipped with three-pin UK plugs. International adaptors can be purchased at our hostel reception for £5.

Methods of Payment

Upon arrival full payment is required. Accepted methods of payment are cash (British Sterling) or all major credit or debit cards. We cannot accept American Express credit cards, Euros or any other currencies for payment.

Lost Room Keys

If in the event a guest loses there room key a charge of £6 will be apply.

24/7 Reception

For your convenience Keystone House Reception is open 24/7. Our friendly staff are always happy to help with any questions or directions.

Check-In and Check-Out Times

Check in starts at 2pm and check out is at 10 am. If you would like to sleep in a late check out at 12pm can be purchased at reception for £5 per person.

Minors

Parents or guardians and family members with children under 18 have to book the whole room. Minors under the age of 18 have to be accompanied by an adult guardian or parent and they cannot stay in a dorm room.

Luggage Storage

Secure luggage storage is available free of charge before check in. After check out storage is subject to availability, and fees of £5.00 per item per day apply. For the welfare of our guests we have tightened security measures and all luggage storage is subject to inspection and availability. Also all luggage needs to be collected before 12pm on the same day.

Keystone House reserves the right to open any package or item left in our possession and have it inspected by authorities if required to do so. Items held in our facility will only be released to the person who we can identify as having left it in our possession or someone in possession of the storage receipt. Keystone does not accept any liability for any single item of greater value than £50 per individual item or £150 for any single claim. Keystone House reserves the right to refuse luggage storage.

Access to the Building

When you enter the building you will need to present your key fob to the panel adjacent to the door by which you seek entry to the building. There is one to reception, the back staircase to the rooms and the door leading from the roof terrace. The key fob will allow you access for 24 hours of the day (except to roof terrace 11.00pm closed) for the duration of your stay.

Nearby shops and facilities

There are Sainsburys & Tesco supermarkets one minute’s walk from the hostel. It offers a wide selection of groceries, toiletries and other goods. Exit the hostel take a right onto Caledonian Road, walk for about one minute and you’ll find Tesco on your left hand side. There is a wide range of restaurants, bars, coffee shops and amenities all within close walking distance of Keystone House.

No Pets Allowed

Keystone House cannot accept pets. Failure to comply with these terms lead to termination of the booking and room charges for the first night of accommodation will apply.

IMPORTANT FIRE PROCEDURES

Arrival

When you arrive at Keystone it is important you make yourself familiar with the fire exits and procedures of the building, which can be found on the walls by every exit.

Smoking & Fire

Is not permitted anywhere in the building itself according to UK law. You may smoke anywhere outside including the roof terrace itself (accessible via Scottish stores) which is open until 11 pm daily. Please ensure you are careful with any lighting equipment e.g. matches and be vigilant to ensure that fire doors remain shut and any damaged electrical equipment or fire risks are reported immediately.

Alarm

You can activate the alarm by pushing the buttons on fire exits. If you hear an alarm, please vacate the building immediately. You do not need your key fobs as there are door release buttons on every fire exit (these will also activate the alarm). Our meeting point is top end of Omega Place. Do not stop to collect any personal belongings except something to keep you warm where necessary and or practical (i.e. on the way out only). Once out of the building do not re-enter under any circumstances until instructed to do by the management of the building. Please also do not wander off as we need to know you have left the building in our ‘roll call’. If you know someone is stuck in the building, advise the management immediately. There is a fire alarm test carried out every Tuesday at 11 am.

MORE INFO FOR YOUR HOSTEL VISIT

PLEASE NOTE: 

 Please be aware of the individual room types avaialbe at Keystone Hostel.

Rooms labelled BASIC are in our LU section of the Hostel and have NO WINDOWS.

Rooms labelled Private en-suite Standard or Double bed en-suite Deluxe are inner cabin rooms an have NO WINDOWS.

Please ensure you read our terms & conditions for the hostel, I would like to draw your attention to our cancellation policy:

Notice given Amount you must pay
15 days or more No Refund on initial booking deposit
2-14 days 70% of the full Booking cost will be charged
Less than 48Hrs or No-Show – Full Booking Cost will be charged

HOSTEL FACILITIES

Roof Terrace, Free WIFI,  24Hr Reception, Kitchen/Common Room, Late Check-out, Secure Luggage Storage.

 

WHAT TO DO DURING YOUR STAY?

For a complete listing of events during your stay please visit: www.visitlondon.com/things-to-do/whats-on

The admission is Free and makes for a great day out!

  •  Come to Camden Market and lose yourself wandering the curious cobbled pathways. Each one rich with history, lined with an assortment of over 700 independent market stalls, open 7days!

Just take the northern line from kings cross to Camden Town in 10mins!

  •  The Popular London Eye attraction is situated on the south bank opposite the Houses of Parliament prices start from £19.35
  •  Take the high speed train from St Pancras to Canterbury in less than an hour, visit the quaint little shops, cobbled streets or marvel the architecture of the historic Cathedral.

Like Shopping?

  • Harrods in Knightsbridge is a must see, with over 7 floors, 330 departments and 27 eateries it’s not for the faint hearted!
  • For a luxury splurge London’s famous Bond Street is Home to some of the world’s most prestigious retailers including Chanel, Jimmy Choo, Louis Vuitton and Tiffany & Co!

GETTING ABOUT

Getting around London from the Hostel couldn’t be easier!

King’s Cross St Pancras links six London Underground lines with two national mainline train stations and international high speed rail.                 Pick up a Visitor Oyster Card, it’s a pay-as-you-go smartcard which can be used to pay for all public transport in London. Which has some great discounts at top London retailers, 20% off food and drink at Planet Hollywood, 2-4-1 entry to west end shows and many more!

 

KEYSTONE-HOUSE CHARITY LINKS

Keystone House Hostel supports Team Margot’s charity and has a double en-suite room fully decorated with information on the cause, proceeds from the booking of this room go directly to helping Team Margot in their quest to help raise awareness of the benefits of stem cell donation. To date Keystone House has helped raise over £2,000 for this very worthy cause.

In 2013, 14-month-old Margot Martini was diagnosed with blood cancer and required a bone marrow transplant (also known as a stem cell transplant) to stand the best chance of survival.

Margot eventually found a “suitable” donor match and received her bone marrow transplant in February 2014. Unfortunately, Margot’s Leukaemia was extremely aggressive. She relapsed during that summer and passed away, aged 2 years and 2 months, on the 27 October 2014.

 

KEYSTONE HOUSE TERMS AND CONDITIONS

 

KEYSTONE HOUSE LTD. trading as Keystone House Hostel whose registered office is at 272–276 Pentonville Road N1 9JY-  Registered Number OC338731 (‘we’ or ‘us’).

1. General

1.1 In these terms and conditions “beds”, “night stays” or “booking(s)”,  means the accommodation in KEYSTONE HOUSE LTD. “Keystone House Hostel” located at 272-276 Pentonville Road, London N19JY;

“Customer” means any customer who makes or is making a booking with KEYSTONE LTD. “Keystone House” Hostel;

“Group” means a group of 5 or more people staying at “Keystone House”

“Escape to” means the rental of the entire Hostel by one Group;

“Writing” means letter, fax or email;

“Keystone House Hostel” means KEYSTONE HOUSE LTD ;

“you” means the customer submitting a booking;

“Youth Hostel” means a hostel run by KEYSTONE HOUSE LTD as ‘Keystone House Hostel’;

“Booking Agent” or “agency’ means any third party, service, website or provider appointed at the discretion of Keystone House Hostel to make bookings and reservations on behalf of Keystone House Hostel

1.2 The contract for the supply by us of accommodation and (where applicable) other related services (“Contract”) will be formed when we accept your order and we receive from you the appropriate deposit in cleared funds.
1.3 Your Contract cannot be amended unless confirmed by an authorised representative of KEYSTONE HOUSE HOSTEL and yourself.
1.4 These conditions and any matters referred to by us, form the entire understanding between you and us and supersede any prior promises, representations (unless fraudulent) or undertakings.
1.5 Any omission or error in any sales literature, web page or site, order form, quotation, price list, order acknowledgement, despatch note, invoice or other document issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.
1.6 The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from the Contract so that no third party may claim any rights under this contract.
2. Making a Booking
2.1 Bookings to stay at the Hostel may only be made online via approved booking agents.
2.2 All bookings made online are made subject to these terms and conditions and the person placing the booking warrants that he/she has the full authority to do so on behalf of all the persons they are making a booking for, and confirm that all such persons are aware of and accept these conditions.
2.3 Before your booking is confirmed and the Contract comes into force KEYSTONE HOUSE HOSTEL reserves the right to increase or decrease prices PROVIDED THAT we notify you in writing in good time prior to delivery of such price increases/decreases and you may cancel your order within 7 working days of this notice if you are unhappy with the price increases/decreases.
2.4 All bookings are subject to availability and KEYSTONE HOUSE HOSTEL reserves the right to decline any booking at its discretion.

3. Payment
3.1
In order to secure your booking you must pay us the appropriate deposit, as set out below:
3.1.1 for non group bookings made via KEYSTONE HOUSE HOSTEL Website, Hostelworld or booking.com, a deposit is required.
3.1.2 for Group bookings (including multi hostel bookings) a deposit of 25% of the full cost of the booking is required 3 months prior to your arrival date. The balance must be paid 4 weeks before your arrival date via BACS transfer;
3.2 Payments shall be made in such format as we may agree with you when you place an order.
3.3 If any payment under these terms and conditions is overdue, then without prejudice to our other rights and remedies we may cancel your booking; and/or we may suspend the supply and/or deliveries of any other services being provided to you by KEYSTONE HOUSE HOSTEL.
3.4 Deposits payable under clause 3.1 are non-refundable in the circumstances set out in clause 7.

3.5 Should Keystone House Ltd not be able to obtain payment we will endeavour to contact you to advise.  If however we receive no updated credit card details, your booking will be cancelled.  It is the customer’s responsibility that we have on record a valid credit or debit card and no responsibility can be accepted whatsoever by Keystone House Ltd for bookings that are cancelled as a result of this policy.  Whilst we will endeavour to make contact with customers should the payment method fail this cannot be considered a valid reason to expect the booking not to be cancelled by us under these terms.

4.Group Bookings

Group leaders accompanying the Group are responsible for the discipline and behaviour of their Group. Group leaders are responsible for all damage caused by their action or the actions of those in their group. If any Group is given sole use of a The Keystone House Hostel it shall not offer for sale to the general public or publicly advertise the sale of Hostel facilities or services without the prior written agreement of KEYSTONE HOUSE HOSTEL.

5. If you change your booking – non Group bookings
5.1 Changes requested from the date your booking is made will be treated as cancellations (see clause 7 below).
5.2 If you wish to change a confirmed reservation (e.g. changes in dates of visit or changes in numbers of people booked) such changes are subject to the availability of a suitable alternative and are subject to any additional costs incurred in making changes to accommodate your request.
5.3 We will inform you of the amount of any additional costs when you request your changes and shall agree such costs with you.

6. If you change a Group booking
6.1 Subject to availability, you may change a Group booking or date up to 3 months before your arrival date.
6.2 If, less than 3 months before your arrival date, you wish to change a Group booking such a change shall be treated as a cancellation and shall be subject to our standard cancellation charges below (see clause 7 below).
6.3 A Group booking can decrease its numbers by up to 10% up to 28 days before arrival, without incurring cancellation fees. Thereafter any additional decreases in Group numbers will be subject to our standard cancellation charges. Changes are subject to availability.
6.4 All changes shall be subject to the availability of a suitable alternative.

7. If you cancel your booking
7.1 All cancellations are subject to a cancellation charge.
7.2 Cancellation charges for all Group/long stay bookings, where less than 56 days notice is given are set on the sliding scale below. (For non-group cancellation charges see clause 7.4). All cancellation charges are calculated from the day written notification is received by KEYSTONE HOUSE HOSTEL. These charges are based on how many days before the date of the first night of your stay we receive your cancellation notice. These charges are based on the total cost of your stay.

No. of days Amount you must pay
More than 56 days Any deposit received
55 – 28 days 50% of the total cost of your stay
27 – 15 days 70% of the total cost of your stay
14 days or less The total cost of your stay

 7.3 Group Bookings for the entire Hostel availability will be negotiated on independent terms which will be confirmed in writing.  Where no such writing exists between “Keystone House Hostel” and the “customer” the terms as identified in 7.2 shall prevail.
7.4 Cancellation charges for non-Group bookings are based on how many hours before the first night of your stay we receive your cancellation notice. The first night of your stay is defined as starting at 5pm. Cancellation charges are based on the total cost of your stay and are applied using the sliding scale detailed below.

Notice given Amount you must pay
15 days or more No Refund on initial booking deposit
2-14 days 70% of the full Booking cost
Less than 48Hrs or No-Show Full Booking Cost

 7.5 Promotional offers applies throughout the offer period to one night or more stays at any participating KEYSTONE HOUSE HOSTEL (England & Wales) LTD all reservations are paid prior to arrival. Promotional offers and any other additional products or services included in this offer are non-cancellable, no amendments, refunds can be made and offers are non-transferable. Offers are available at selected locations only and are subject to availability. Advertised rates are inclusive of VAT.  This does not affect your rights should KEYSTONE HOUSE HOSTEL cancel your booking wherein the clause set out in clause 8 applies.

8. If we change your booking
In the unlikely event it becomes necessary to change your booking, in total or in part, KEYSTONE HOUSE HOSTEL will inform you as soon as is reasonably possible of any necessary changes. You shall have the choice of: accepting the changed arrangements; or purchasing another booking from KEYSTONE HOUSE HOSTEL (and paying or receiving a refund in respect of any differences); or cancelling your booking and receiving a full refund of all payments made. Please note; original deposits paid through third party agents (E.G Hostelworld) are to be refunded through said agent directly.

9. Delay or Failure to Perform
We shall not be liable to you if we are prevented or delayed in the performing of any of our obligations to you if this is due to any cause beyond our reasonable control including (without limitation): an act of God, explosion, flood, fire or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government intervention; a third party act or omission; failure by you to give us a correct delivery address or notify us of any change of address.

10. Our liability to you
10.1 KEYSTONE HOUSE HOSTEL shall ensure that the accommodation and /or other services you order from us are in accordance with these terms and conditions and shall be performed by us with reasonable skill and care.
10.2 Where an element of your booking is not provided as stated in clause 10.1 you must notify us within 28 days of the alleged breach. We shall then investigate the matter and reserve the right to offer a full refund as a maximum compensation which shall be considered full and final of the cost of your order (or, where appropriate, the relevant section of it) less any fees charged for changes requested by you; or a free stay to the equivalent value of the services complained of, where such dates are agreed in writing by us.
10.3 We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the contract for: any losses which are not foreseeable by both you and us when the Contract is formed arising in connection with the supply of the services or their use by you; any losses which are not caused by any breach by us; business or trade losses.
10.4 Our entire liability in connection with the Contract will not exceed the purchase price of the services booked less any amendment charges paid to us.
10.5 Except in relation to death or personal injury caused by our negligence KEYSTONE HOUSE HOSTEL’s liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.

11.Behaviour
If your behaviour is deemed to be unacceptable or causes damage your booking may be terminated and you may be asked to leave KEYSTONE HOUSE HOSTEL premises. Any access key fob or key will be retained pending further enquiry. No whole or part refunds will be made under these circumstances.

11.1 Damage caused to property of KEYSTONE HOUSE HOSTEL’s furniture or fittings during your stay will result in a penalty of up to £250 and the lead guest for the booking will be liable. This is non-refundable.

11.2 Guests are required to leave accommodation in a satisfactory manner on check out , guests who cause damage to the room or property which exceeds general use i.e Smoking in the room or any area other than the designated area, Vomiting or incontinence other than in the public bathrooms will incur a cleaning charge of £75.00. This is non-refundable.

11.3 If the key/fob provided isn’t returned, a fare of £12 will be charged.

11.4 Check out is at 10AM – if you decide to check out later than 10, a £5 charge will be added up until 12PM. Further than 12PM will result in payment for an extra night.

12. Governing Law and Jurisdiction
The contract is subject to English law and the exclusive jurisdiction of the English Courts.

13. Your Information
We shall only store and use the information you supply to us for the purposes of carrying out our contract with you and/or for our legitimate business interests and to meet our legal and regulatory

In the event that you’re required to leave Keystone House Hostel by our request due to what we consider to be unacceptable behaviour you will not now or at any future period be able to stay at KEYSTONE HOUSE HOSTEL (on the grounds of unacceptable behaviour).

 

PRIVACY NOTICE

Keystone House Ltd

1. Scope

All data subjects whose personal data is collected, in line with the requirements of the GDPR.

2. Responsibilities

The Data Protection Officer is responsible for ensuring that this notice is made available to data subjects prior to Keystone House Ltd. collecting/processing their personal data.

All Employees/Staff of Keystone House Ltd. who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their data is secured.

3. Privacy notice

 3.1   About Us

Keystone House Ltd provides accommodation for customers who agree to the stated Terms and Conditions. Our bookings are usually made online, via third party booking agents and online service providers, selected by Keystone House Ltd as it sees fit. These booking agents/providers will normally be the source of the personal data we subsequently process.

Our Data Protection Officer and data protection representatives can be contacted directly here: dpo@keystone-group.net

The personal data we collect and process is detailed below:

Personal data type: Source (where Keystone Ltd. obtained the personal data from if it has not been collected directly from you, the data subject) What the data is used for:
Full Name Processed from Hostelworld, Booking.com, Myallocator.

For group bookings: bookings email (bookings@thebrill.co.uk)

To perform our contract with you and complete a  booking reservation.
 

 

Email address

 

Processed from Hostelworld, Booking.com, Myallocator.

For group bookings: bookings email (bookings@thebrill.co.uk)

 

To perform our contract with you and complete a  booking reservation.

Nationality Processed from Hostelworld, Booking.com, Myallocator.

For group bookings: bookings email (bookings@thebrill.co.uk)

To perform our contract with you and complete a  booking reservation.
Credit/Debit Card details Processed from Hostelworld, Booking.com, Myallocator.

For group bookings: payment is transferred via BACS.

To perform our contract with you and complete a  booking reservation. To take payment for said reservation or additional terms (Please see Keystone terms and conditions).
Personal Identity information upon arrival. (Passport, Driver’s license, National Identity Card). Processed via TRUST ID. To perform our contract with you and complete a  booking reservation. For security purposes, to confirm identity.
  • Consent

By accepting this privacy notice and our terms and conditions you are giving us permission to process your personal data specifically for the purposes identified.

Where we are asking you for sensitive personal data we will always tell you why and how the information will be used.

Keystone House Ltd always process your data under one of the following legal bases:

  • To fulfil our contractual obligations with you
  • In the legitimate interests of our business
  • To meet our legal and regulatory obligations

We therefore do not process any sets of data based solely on you granting consent, as by agreeing to utilise our services you are agreeing to allow us to process your personal data in accordance with the above stated legal basis for processing your data.

You may withdraw consent or access your data at any time by requesting and completing a Data Subject Access Request Form.

Please note, as we often source your personal data from third party booking agents and online service providers you will also be subject to the data privacy policy of those parties and would need to contact them directly to access their data protection information.

  • Disclosure

Keystone Ltd. will not pass on your personal data to third parties without first obtaining your consent, unless the provision of that data is to meet our legal obligations with regulatory or law enforcement agencies. Keystone House Ltd utilises TRUST ID for verifying identity documents so that we are able to complete our contract with you.

  • Retention period

Keystone House Ltd. will store your personal data for a maximum of 6 months after your last transaction with us. Where financial or other information has to be retained to meet our regulatory or financial obligations, information may be kept up to 7 years, but will be anonymised where appropriate.

Please note; we obtain some of our personal data from third party companies, if you would like to be informed of their retention period you would have to consult them directly.

3.5 Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review: in the event that Keystone House Ltd refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in clause 3.6 below.

All of the above requests will be forwarded on should there be a third party involved (as stated in 3.4 above) in the processing of your personal data.

  • Complaints

In the event that you wish to make a complaint about how your personal data is being processed by Keystone House Ltd. you can contact Keystone’s nominated Data Protection Officer at dpo@keystone-group.net

 You also have the right to complain to the Information Commissioner’s Office. It has enforcement powers and can investigate compliance with data protection law: ico.org.uk

4. Further information

Personal data

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

How we use your information

This privacy notice tells you how we, Keystone House Ltd. will collect and use your personal data in order to initiate contract with yourself, to provide accommodation.

Why does Keystone House Ltd.need to collect and store personal data?

In order for us to provide you with accommodation, we need to collect personal data to initiate said contract and be able to provide our services. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

Will Keystone House Ltd. share my personal data with anyone else?

We will not pass your personal data on to third-party service providers contracted to  Keystone Ltd. in the course of dealing with you.

If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

Keystone House Ltd uses a service called TRUST ID to manage personal identity confirmation.

How will Keystone Ltd.use the personal data it collects about me?

Keystone House Ltd. will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Keystone House Ltd. is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will Keystone House Ltd.contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Can I find out the personal data that the organisation holds about me?

Keystone House Ltd., at your request, can confirm what information we hold about you and how it is processed. If Keystone House Ltd. does hold personal data about you, you can request the following information:

  • Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of Keystone Ltd. or a third party, information about those interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority.
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

What forms of ID will I need to provide in order to access this?

Keystone House Ltd. accepts the following forms of ID when information on your personal data is requested: Passport, Driver’s License, National Photo Identity Card.

Contact details of the Data Protection Officer / GDPR Representative:

   dpo@keystone-group.net